Help
Plain answers about booking, paying, your ticket and the agency that runs your bus.
Find my ticket
Enter the booking reference and the phone number you booked with.
Questions
How do I book a bus?
Search for your route and travel date, then pick a departure. You see the agency, the departure time, the boarding agence and the price before you choose.
Choose your seat on the seat map, enter your name and phone number, then pay with MTN MoMo or Orange Money. You do not need an account.
Your ticket appears on screen as soon as the payment is confirmed. Keep your booking reference: with your phone number, it finds your ticket again at any time.
How does paying with MTN MoMo or Orange Money work?
On the payment step, enter the number that will pay. We pick MTN MoMo or Orange Money from the number, and you can change it.
A payment request is sent to that phone. Approve it there with your own PIN. Nobody from TEASE or an agency will ever ask you for your PIN.
No prompt? Open your MoMo or Orange Money menu and look for pending approvals. Your seats are held while you pay. If the hold ends first, they go back on sale and you can choose again.
I paid but have no ticket. What now?
Your payment is safe. Mobile money can take several minutes to confirm, and we keep checking for up to 20 minutes, even if you close the page.
If the payment went through, you get a seat on this bus or a refund, and an SMS either way. If your seat was taken while the payment was confirming, you are given another free seat on the same bus.
To check, use Find my ticket with the booking reference shown on the payment screen and the phone number you booked with. If there is still no ticket after 20 minutes, contact the agency with that reference.
Can I cancel or get a refund?
Tickets cannot be cancelled on TEASE. Cancellations, changes and refunds are handled by the agency that runs your bus, under its own rules.
Contact the agency with your booking reference. If a refund is agreed, the agency arranges it.
Where do I board, and what do I show?
Your ticket shows the agency, the agence you board from, the date, the departure time and your seat. Arrive at that agence in good time before departure.
Show the QR code on your ticket at boarding, on your phone screen or printed. Each seat has its own ticket and code.
Do I need an account?
No. You can book as a guest with your name and phone number.
As a guest you can book up to 3 seats at a time and have up to 2 upcoming trips. A free account removes those limits and keeps all your trips in one place. Trips you booked as a guest come with you when you create your account.
How do I contact the agency?
Each bus is run by an agency. TEASE sells the ticket on its behalf, and the agency is the one who can change a booking or agree a refund.
Find your ticket with your booking reference and phone number: it names the agency and the agence you board from. Contact the agency there, with your booking reference ready.
How do I change the language?
Choose English or Français in the menu on a phone, at the top of the page on a computer, or at the bottom of any page. You stay on the same page, in the other language.
Still stuck?
The agency that runs your bus can see your booking and help at the agence. Have your booking reference ready.